Booking conditions



1) Egyptian Rose Travel
your contract will be with Egyptian Rose Travel which holds an Egyptian travel agency License (555 since 1985) and is a Member of the Egyptian Travel agent association (ETAA) for your financial security.


2) To secure your booking
To secure a booking the company initially requires notice from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company are satisfied that the correct deposit/payment has been received into the company bank account by wire transfer.


3)Prices
a) Prices quoted are valid for the respective Tour Program only, and based on the mentioned number of tour members, and on the rates for accommodation/meals, transportation etc. ruling on the date of executing the attached offer. The quoted prices are subject to alteration without notice if mentioned number of tour members changes or as a result of other circumstance (e.g. governmental legislation, increase of inflation rate, etc.).
b) Quoted prices include, unless otherwise stated:
- Accommodation in hotels and Nile Cruise as mentioned in program, according to local standard.
- Breakfast (continental including coffee, tea, American breakfast or similar).
-Meals as stated.
- Luggage/porter charge at hotels.
- All transportation as mentioned in the program with air conditioned vehicle or coach.
- Experienced bus driver.
- All tours and sightseeing including entrance frees for historical area as mentioned in the program.
- All tours and sightseeing as mentioned with excellent and professional tour Guide.


4) Payment
The payment of required deposits or full payment of a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained here.


5) Deposit of payment
Reservations should be made as early as possible to book the desired holiday, Space will be secured upon receive a deposit of 25%. This deposit forms part of your final payment. Deposits can only be made by bank or you may send via westernunioin and should be received within 7 days of booking.


6) Amendments
Any amendment made to the original booking is subject to availability and if the full payment has been received and/or voucher has been issued, NO administrative fee will be applied.


7) Payments
Balance of the payment should be received 07 days from the date of confirmation. If the reservation is made less than 07 days prior to departure, a full payment must be made at the time of booking.


8) Cancellation
Cancellation should be received in writing document by fax or email. If a tour participant cancel his/her reservation the following fees will be applies; If the cancellation is actually received in writing to Egyptian Rose Travel within 07 days of the confirmation dated is subject to 6% of the total amount received as a transaction fees of the bank
Additionally the following scale of charges will be applied:
Days before Date of Departure             % of Entire Tour Price
Between 40 and 30 days                                     15%
Between 29 and 15 days                                     25%
Between 14 and 07 days                                     50%
Between 01 and 07 days                                     100%

No refunds are possible for No-Show


9) Responsibilities
The responsibility of the tour operator, Egyptian Rose Travel is limited. Egyptian Rose Travel, its affiliates, and agents act only as intermediaries and agents for suppliers in all functions pertaining to hotel reservations, services, sightseeing tours, travel and transportation of whatever nature, which is not directly, supplied Egyptian Rose Travel All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by Egyptian Rose Travel are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied. By acceptance of participation in a tour, the tour participant agrees that neither Egyptian Rose Travel nor its officers, employees or representatives shall become liable for loss, damage, accident, personal injury, death, or inconvenience caused by or resulting from the malfunction of transportation equipment, hazards of sea, air or land, disease, local laws, strikes, any occurrence beyond the control of the tour operator, cancellation due to war, terrorist or criminal activities, imminent threat of hostilities or civil strife, acts of war or insurrection, fire, quarantines, Acts of God, delays, irregularity, theft, itinerary or schedule changes or cancellations, or for acts or omissions or default of any company or person engaged in conveying the passengers or carrying out the arrangements of these tours, or for personal dissatisfaction with itinerary or accommodations provided, or for any consequential or incidental damages, whatsoever. The tour operator cannot accept the responsibility for loss or additional expense due to delay, or changes in schedules, or other causes. No responsibility is accepted for loss of, or damage to, baggage or any of the passenger's belongings. Baggage insurance is recommended. If the services included in the tour cannot be supplied or there are changes in an itinerary, the tour operator will arrange for the provision of comparable services. Any resulting additional expense will be payable by tour participants and any resulting saving will be refunded by the tour operator to tour participants, with due provision for the tour operator's profit. Egyptian Rose Travel reserves the right to decline, to accept, to expel or to retain any person as a member or participant of any tour as circumstances may demand it. Egyptian Rose Travel shall not be responsible for any purchases made by tour members during or outside of the tour, The issuance or acceptance of booking, invoice, receipt, or voucher, or the payment of a deposit or tour charges, shall be deemed to be consent to the above conditions, as well as to notices and disclaimers provided on our invoices, itineraries, ticket, vouchers, tour schedules, price lists, and announcements to tour members.


10) Claims and Complaints
If you have a complaint whilst in Egypt you must tell the relevant person at the company (Egyptian Rose Travel) immediately, as most problems can be solved on the spot, if not you must call the chairman of the company, but if after you return home you are still not satisfied you must write to the Egyptian Travel Agent Association It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Egyptian Tourism Ministry in Cairo

 

Egyptian Rose Travel - Contact details:
54 Kaser El Nile St. Downtown CairoEgypt.
Tel: 202 2391 0317 /  202 2391 6643 /  2016 553 1531  /  2016 553 1530
Fax: 202 2393 1818
www.egyptianrosetravel.com
E-mails:
For Booking:  reserve@egyptianrosetravel.com
For Information: info1@egyptianrosetravel.com
Tourism Manager: ahmed@egyptianrosetravel.com
Operation Manager: dalia@egyptianrosetravel.com         

Egyptian Rose Travel -bank details:
Arab African International Bank
Mohandessen Branch
Account No. : 50214-6
Mohandessen, Cairo, Egypt

 

All booking is subject to our Terms & Conditions